Legal

Refund & Cancellation Policy

Last updated: 20 October 2026

1. Candidates: recruitment is free

Registering with us, being considered for roles and being placed with a client are free for candidates. There is nothing to refund because nothing is charged.

2. Career Services (paid, optional)

Billing: Career Services are billed monthly in advance for the plan selected at registration.
Cancellation: you may cancel at any time by emailing contact [at] gammarecruitment.com. Cancellation takes effect at the end of the current billing month; no further charges are made.
Refund within 7 days: if you cancel within 7 days of your first payment and no deliverable (curated job list, rewritten CV, cover letter or LinkedIn update) has yet been provided, the first month's fee is refunded in full.
After deliverables have started: fees for the current month are not refunded; cancellation stops future charges.
Our failure to deliver: if we do not provide the plan's deliverables in a billing month, that month is refunded or credited at your choice.
No outcome guarantee: Career Services do not guarantee interviews or offers, and refunds are not made on that basis.

Refunds are made to the original payment method within 10 business days of approval.

3. Clients: recruitment engagements

Success-fee engagements: no fee is payable unless a candidate we introduced joins. If the candidate's employment ends within 90 days of joining (other than through redundancy, restructuring or a material change to the role) we re-source at no additional fee or refund the fee pro-rata for the unserved part of the 90 days, provided the fee was paid on time.
Per-profile engagements: each presented profile may be rejected within 48 hours with a brief reason at no charge. Accepted profiles are billable and non-refundable.
Contract staffing and RPO: cancellation and replacement terms are set out in the written engagement terms.
Withdrawing a vacancy: a client may withdraw a vacancy at any time; fees already accrued for accepted profiles or completed placements remain payable.

4. How to request a cancellation or refund

Email contact [at] gammarecruitment.com from the address registered with us, stating your name or company, the service concerned and the reason. We acknowledge within one business day and confirm the outcome within 5 business days.